Refund Policy

1. Overview

At Tapp Studio, we want you to be completely satisfied with WallMotion. This Refund Policy explains when and how you can request a refund for your purchase.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Period

• Refund window: 30 days from the date of purchase
• Calculation: Based on the original transaction date in your receipt
• No questions asked: Full refund within the first 30 days

2.2 What's Covered

• Technical issues preventing proper use of the software
• Compatibility problems with your macOS version
• Unsatisfactory performance or functionality
• Any other reason within the 30-day window

3. Refund Process

3.1 How to Request a Refund

1. Email us at info@tapp-studio.cz
2. Include your order information:
   • Purchase date and amount
   • Email address used for purchase
   • Stripe transaction ID (if available)
   • Brief reason for refund (optional)

3.2 Processing Time

• Acknowledgment: Within 24 hours
• Review: 2-3 business days
• Refund completion: 5-10 business days (depends on payment method)

3.3 Refund Method

• Same payment method: Refund will be processed to the original payment method
• Credit card: 3-5 business days
• Bank transfer: 5-10 business days
• Digital wallets: 1-3 business days

4. Conditions and Limitations

4.1 Time Limitations

• After 30 days: Refunds are generally not available
• Exceptions: May be considered for technical issues or extraordinary circumstances
• Documentation: May require proof of technical problems

4.2 Usage Limitations

• No usage restrictions: You can use the software and still get a refund within 30 days
• License revocation: Upon refund, your license will be deactivated
• Device removal: All registered devices will be removed

4.3 Partial Refunds

• Multiple licenses: Refund only for unused licenses
• Bulk purchases: Partial refunds available for qualifying portions
• Prorated refunds: Not applicable (one-time payment model)

5. Non-Refundable Situations

5.1 Beyond Our Control

• System requirement changes: After macOS updates
• Third-party service changes: YouTube policy changes, etc.
• User error: Incorrect usage or misunderstanding of features

5.2 Abuse Prevention

• Repeated refunds: Multiple refund requests may be declined
• Fraudulent activity: Suspected fraud will result in refund denial
• Chargebacks: Disputed charges through payment provider

6. Technical Support Alternative

6.1 Before Requesting Refund

We encourage you to contact our support team first:

• Email: info@tapp-studio.cz
• Common issues: Often resolved quickly
• Tutorials: Available at wallmotion.app/help

6.2 Extended Support

• Installation help: Free installation assistance
• Troubleshooting: Comprehensive technical support
• Feature guidance: Help with using all features

7. International Considerations

7.1 Consumer Rights

• EU customers: Additional rights under EU consumer law
• UK customers: Rights under UK consumer protection legislation
• Other regions: Local consumer protection laws apply

7.2 Currency and Exchange

• Original currency: Refunds processed in original purchase currency
• Exchange rates: No compensation for currency fluctuations
• International fees: May apply depending on payment method

8. Contact Information

For refund requests and questions:

• Email: info@tapp-studio.cz
• Response time: Within 24 hours